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FREQUENTLY
ASKED
QUESTIONS

WEBSITE ACCESSABILITY

Here are some basic steps to try if the l.a.Eyeworks website is not working properly for you.

1) Empty the browser cache. (Search Google on how this is done, as each browser and platform is a little different)
2) If problem persists, quit the browser, reopen the browser, and try loading the website again.
3) If still having problems, try the website on a different browser or computer. (follow steps above if needed)

Remember, you can also use a smart phone to view the mobile version of the website and place orders.

Note, you may need to contact your service department to isolate software, hardware issues, or if an update of the OS and /or browser software is required.

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If you are unable to use the website due to disablility or other factors, please call customer service:

North America: (323) 962-3915

Europe: +33 4 50 40 73 73

WHAT SHOULD I KNOW ABOUT L.A.EYEWORKS? WHO DESIGNS THEM? WHERE ARE THEY MADE? HOW OFTEN ARE NEW FRAMES INTRODUCED?

l.a.Eyeworks frames are designed in Los Angeles by the co-founders and co-owners of the company, Barbara McReynolds and Gai Gherardi. Collections are produced in limited edition quantities, which allows us to make more creative shapes with imaginative colors and innovative surface treatments. Because McReynolds and Gherardi were both seasoned opticians before they began designing eyewear, l.a.Eyeworks frames demonstrate great understanding of facial proportions and the principles of making a comfortably fitting frame that can accommodate a wide range of prescriptions.

l.a.Eyeworks glasses are made of fine acetate and metal materials. The frames are manufactured in artisanal factories in Italy and Japan that combine the use of advanced technology (e.g., computer-aided sculpting ) with the warmth and finesse of hand-finishing. It's worth noting that even the color of temple tips are hand-chosen to complement the custom colors of our metal frames. 

New collections are introduced in the fall and spring of every year, with occasional smaller mid-season introductions. To be notified of new frame offerings, please sign up to receive our newsletter here.

WHAT IS Fiction by l.a.Eyeworks?

From your head to your tale: FICTION is an independent optical brand built upon a collection of finely crafted designs for prescription eyewear and sunglasses. FICTION frames are produced under the creative direction of l.a.Eyeworks, a pivotal house of optical imagination that has been changing the conversation about eyewear since 1979.

FICTION frames are inspired by the idea that glasses are the introduction to the story that only you can create. Visit fictionframes.com to view the collection.

HOW MUCH DO L.A.EYEWORKS FRAMES COST?

Typically, prices for l.a.Eyeworks frames begin at $350 (€265); prices for frames from the Fiction by l.a.Eyeworks collection begin at $225 (€170).

WHERE CAN I TRY ON OR BUY L.A.EYEWORKS GLASSES?

l.a.Eyeworks has two namesake retail stores in Los Angeles: our original shop (affectionately known as the "Mothership") at 7407 Melrose Avenue and a second store (the "Flagship") at 7386 Beverly Boulevard

l.a.Eyeworks frames can also be found at fine retailers and independent opticians worldwide. Check our Where to Buy page for assistance, or, if you are unable to find a location close to you, please e-mail our Customer Service team at eyemail@laeyeworks.com for assistance. Please note that few retailers (l.a.Eyeworks stores in Los Angeles being the exception) will carry the entire collection or range of colors represented on our website. Many retailers will be happy to order an l.a.Eyeworks frame for your approval before you commit to purchase (an advance call to your destination is always advised!).

DO YOU SELL YOUR FRAMES ONLINE?

We always encourage you to benefit from the lens knowledge, frame savvy, and styling expertise of a great optician, and to support independent businesses in your community. If you are unable to locate an l.a.Eyeworks frame locally, purchases can be made directly through our website (U.S. customers only), or through our retail stores via e-mail or phone. 

I'M LOOKING FOR A SPECIFIC FRAME STYLE. HOW CAN I FIND IT?

Our style search works in a number of ways. While browsing through our collections page, click the search icon and type in a style name, if you know it. You can also try using our color, shape, size or material filters to display different groups of styles to view when browsing on a desktop or laptop computer. Our on-line catalog contains models that are currently available to our retailers. If the frame you are looking for is not on our website, it may be an older style that is out of production and/or no longer available. Finally, if you have good descriptive information or a photograph(s) of the frame, we invite you to email us here and we will do our best to assist you.

DOES L.A.EYEWORKS MAKE SUNGLASSES?

All l.a.Eyeworks frames are designed with flexibility in mind to accommodate both sun and corrective lenses. In our marketing campaigns and press images, you'll often see l.a.Eyeworks frames presented as sunglasses. Your local independent optician can advise you about the variety of lens treatments available for your frames.

HOW SHOULD I CARE FOR MY L.A.EYEWORKS FRAMES?

To clean your frame, whether it is metal or plastic, a gentle rinse in water with a mild soap is fine for normal care. Dry your frames with a soft, non-abrasive cloth (for example, the microfiber cleaning cloth included with the purchase of your l.a.Eyeworks frame). We do not recommend cleaning your frames with solvent-based detergents such as window cleaning solutions. Protect your frames from extreme temperatures, such as leaving them in a car in summertime (even the glove box can get hot!), and store them in a protective case when not in use. To keep your frames in optimal adjustment, take them off with both hands. And if you have a tough cleaning job, or if your frame is sitting unevenly on your face, make a visit to your optician for advice and a tune-up. 

DO YOUR FRAMES HAVE A WARRANTY?

All l.a.Eyeworks frames have a one year warranty from the date of purchase for any manufacturer defect. Warranty claims can only be made at the original place of purchase with a copy of the original receipt. The warranty does not cover lenses placed into l.a.Eyeworks frames. Mishandling or deliberate modification of a frame will void the warranty.

DO YOU HAVE A REPAIR SERVICE FOR YOUR FRAMES?

If your l.a.Eyeworks frame needs minor adjusting or a replacement part, we encourage you to bring them to your local l.a.Eyeworks retailer for assistance. As we are the manufacturer of our products, we endeavor to stock replacement parts to service our frames for the one year warranty period (although not guaranteed, parts are often available well beyond this time). Replacement parts can be ordered through your l.a.Eyeworks retailer.

IS THERE ANY CHANCE YOU HAVE A REPLACEMENT PART FOR MY BELOVED L.A.EYEWORKS FRAMES I PURCHASED SEVERAL YEARS AGO?

It's possible! Because l.a.Eyeworks frames are made in limited edition quantities, we cannot make any guarantees where older frame styles are concerned. However, we are happy to receive your inquiries and would be glad to advise you of what is or isn't available. We recommend you contact our retail stores directly, preferably via e-mail with a picture of the frame (as much detail as possible is welcomed, especially if there are interior markings left inside the temple arms), or, if you've lost a frame, a picture or two of you wearing them. 

MY DOG IS OBSESSED WITH CHEWING MY GLASSES! CAN YOU EXPLAIN?

Your four-legged friend is attracted to your glasses because they are in intimate contact with your skin. Your eyeglasses carry traces of the oils and fragrances that your animal knows fondly as "you." Technically, then, that chewing is a love bite! So don't be too hard on your canine companion (and store your glasses in their protective case when they're not on your head). 

DO YOUR LOS ANGELES STORES PERFORM EYE EXAMS? DO THEY ACCEPT INSURANCE PLANS?

Yes. We are proud to offer comprehensive eye examinations by a certified optometrist at our Melrose Avenue location. At present, we accept several insurance plans, including VSP, MES Vision, and Spectera. To schedule an appointment or to find out more, please call (323) 653-8255.

I LIVE IN SOUTHERN CALIFORNIA. HOW DO I FIND LOCAL EVENT INFORMATION FOR YOUR STORES (SPECIAL PROGRAMS, SNEAK PREVIEWS, SALES, TRUNK SHOWS, ETC.)?

We recommend signing up for our retail newsletter here. For more frequent updates on news and events, follow l.a.Eyeworks on Facebook, Instagram, and Twitter

WHAT IS A "FROG TOE"?

"Frog Toe" refers to the circular, disc-like pads at the ends of the temple arms on l.a.Eyeworks frames. Not only do they make a frame fit comfortably and securely behind your ears, frog toes are a distinctive part of our design signature. The shape is directly inspired by the digits of Australian green tree frogs who have been beloved pets of l.a.Eyeworks designer Gai Gherardi over the years, including Tuna Jo, Meaty John, and The Frog Formerly Known as Prince.

WHY USE DIFFERENT ACETATES?

l.a.Eyeworks Acetates

The use of different types of acetates allows l.a.Eyeworks to achieve a vast range of styles, colors, and designs. By integrating each different acetate's inherent best qualities into each different frame design, l.a.Eyeworks’ co-founders and co-designers Barbara McReynolds and Gai Gherardi are able to create the most diverse and stylistically celebrated collections possible. The three main types of acetates in the l.a.Eyeworks Collection are Acetate (Standard Acetate), HD Acetate (High-Density Acetate), and KM Acetate (KRYMIX 93 Acetate).

The most notable differences in l.a.Eyeworks acetate frame designs include; Acetate being a cost-effective material has less color variations and tends to lose some of its natural rigidity and therefore overall strength through the years requiring the need for more maintenance by your optometrist, though Acetate still remains the best choice for braver designs as the integrity of the material is great for shaping and creating thin contour lines. HD Acetate on the other hand, is more expensive offering lush color variations as well as a longer life-span and little or no need for maintenance, with the caveat being its highly-composed materiality can cause it to become brittle in the shaping process and therefore limits the overall thinness of dimensionality in the final production frames as well as limits the overall frame's design variability. KM Acetate is more expensive than both Acetate and HD Acetate, though this material makes the most of Acetate's shaping malleabilities as well as HD Acetate's colors and longer life span.

So in an eyewear design nutshell, each different type of acetate has its natural strengths and weaknesses and therefore a good designer must know when to use each of these acetates with the proper handling in mind. This designer intuition is where Barbara McReynolds and Gai Gherardi excel at discovering new and exciting combinations, not only with acetates, also with the integration of other materials such as Titanium, used in tandem as inserts and/or combinations to enhance the overall beauty and elegance of each l.a.Eyeworks frame.

When choosing your l.a.Eyeworks frame, be assured the design and material are purposefully and meticulously chosen to create the best frame possible and to also create the best eyewear experience for you in mind.

If you have any questions regarding the types of acetate and your personal needs for eyewear lifestyles, please call directly to the l.a.Eyeworks customer service at 1-800-348-3337, or call an l.a.Eyeworks store at 323-653-8255 for l.a.Eyeworks on Melrose Ave or 323-931-7795 for l.a.Eyeworks on Beverly Blvd, both stores are located in Los Angeles, California.